Customer Service Representative (Full-time/ Part-time/Intern)

thenetcircle

We don’t do ordinary – we fly in the face of it! We prefer to leave the run-of-the-mill, the so-so and the average to others. Could you be the new team member we are looking for to join our new Customer Service operation in Shanghai?

This is an exciting opportunity to join our new contact center operation as a Customer Service Representative. You will be the front-line of our products, answering mails from existing customers and other duties as assigned..

It will be your role to make each and every customer feel unique and individual to us. By utilizing your personality and communication skills you will identify customer needs and provide the outstanding experience that our customers have come to expect.

Our people put the 'extra' into ordinary in their service delivery, does this sound like you?

What you will do:

•        Handle high volumes of incoming contacts (mainly mails) in a customer-focused way, ensuring high service levels and quality.
•        Communicate clearly, accurately and effectively with internal and external customers.
•        Administration duties for cancellation refunds.
•        Highlighting potential issues (bugs) and reporting findings regularly to Developers.
•        Fulfilment of customer correspondence through the use of internal database/systems.
•        Translate website content as needed.
•        Inform supervisor any updates required for the department procedures
•        Ensure that all regulatory guidelines are adhered to, for example PCI
•        Be compliant with the Data Protection Act 1998 and any other Data protection Act (Germany for example).
•        Adhere to all Company Policies and Procedures.
•        Undertake any other duty or responsibility that may reasonably be allocated by your line manager/senior management. (reviewing user content)


Role Requirements and Qualifications:

•        Could be based on 40hrs per week and be able to work on weekend.
•        Be flexible for work shift and be able to work remotely.
•        Good English and German communication skills (both written and verbal)
•        Passionate about customer service
•        Open-minded and be willing to accept new things and meet challenges
•        Good planning and organization skills in order to meet deadlines
•        Ability to effectively handle multiple tasks in a fast paced environment
•        Self-motivated and able to work independently
•        Commitment to continuous improvement

Bonus credits:
•        Ability to use additional languages (French, Spanish) is a huge plus
•        Previous working experience in a call center or customer service department.

What are we offering?
• 25 paid holidays;
• Extra paid days off on Christmas and both eastern and western New Year;
• Flexible work shifts;
• Catered food and drinks;
• Nice place to work;
• Entertainment facilities such as pool table and darts;
• OOODays (out of office days);
• Massage sessions;
• Language classes;
• A mini library of programming books;
• Annual health check;
• Gym reimbursement;
• Social welfare and additional medical insurance.
Please email your Cover Letter and Resume to jobs@thenetcircle.com with subject “Application for Customer service Representative”.

We thank you for taking the time to apply. Due to the high volume of applications, if you have not received a reply within 1 month, then we were unable to match your skill set with our current needs, however your application will be kept on file for 6 months in case the situation changes.

thenetcircle

我们是人英网络，坐落于上海苏州河畔的创意园区，4号线7号线镇平路站，是一家多元文化的family style的IT德企，扁平化管理，员工关系融洽，丰富的福利，令人愉快的工作氛围。现在open一个职位 Customer Service Representative网站客服 (Full-time/ Part-time/Intern)。